ABC Permit Training

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Training You How to
Sell and Serve Alcohol Responsibly

FAQs

FAQs

I failed the course, what happens next?

You get one free retake of the exam.  You can login and retake the exam at any time within the 21 day grace period.

I paid for my course, but it is not listed in my training portal.

This can happen when a user has multiple logins for our website. Call us at 615-216-7500 or email us at info@abcpermits.com

I can’t register for my class when I hit submit.

Please make sure that EVERY field is completed before hitting submit.

How long do I have to complete the online course?

21 days from the date of purchase. You can log out and log back in to return to where you last left off.

What if I register for the wrong course?

Please give us a call at 615-216-7500 or email us at info@abcpermits.com

What are the online course technical requirements?

Uninterrupted high speed internet, up to date browsers, audio for use of videos, no additional open windows.

Can I take my class from my phone or tablet?

Yes, our online courses are 100% accessible on smart phone and tablets.

It will not let me move forward on a section.

Please make sure that every video has been played completely. There is a 3-4 second delay at the end of each video before the continue button will turn green for you to move forward. Also, make sure that every activity is completed.

It logged me out! Now what?

You must be active in the course. If you do no interact or engage in the content, it will log you out.

Can multiple people take an online course on the same computer at the same time?

No, the online course is intended for a single user.

How long does the course take?

It depends on the course jurisdiction and type of course. You can find more detailed information on the length of our courses under State Resources.

How can I see my course completion certificate?

Log into your AIM To Serve account and click on “awards”

My question is not here, where can I go for more information?

Please refer to our State Resources for more state specific answers. Or you can e-mail us at questions@abcpermits.com

How do I renew my permit/license?

The steps for renewal vary by area. Please visit our state information page for details on your location. In most cases, you will need to retake a course.

Are there any state specific requirements?

Please visit our state information page for details on your location.

Can I take the course and exam online or does it need to be done in person?

Classes are available both online and in person.

I just completed my online course, when will I receive a certificate of completion?

Certificate of completion can be found under the “awards” tab on your profile. If you are looking for a permit/license from a local state agency, please visit our state information page.

How do I return to my course after I have logged out?

Go to aimtoserve.matrixlms.com and login on the top right corner.

Support Hours

(excluding holidays)
Monday-Friday 8:00AM-4:00PM

Email anytime:
info@abcpermits.com

We will respond to any voicemails or emails as quickly as we can.

450 St Andrews Dr
Murfreesboro, TN 37128

615.216.7500
info@abcpermits.com

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